Returns & Exchanges Policy

At Claw Pill, customer satisfaction is important to us. Please review our return policy carefully before placing your order.

Refund Policy

We do not offer refunds on any purchases.

If you are unsatisfied with a regular-priced item, you may return it within 30 days of purchase for store credit.

Shipping charges are non-refundable.

Return Eligibility

To be eligible for a return, products must:

  • Be unused, unworn, and unopened

  • Be in their original packaging

  • Be returned in the same condition in which they were received

  • Be accompanied by the original packing slip

For hygiene and safety reasons, used or opened press-on nail products cannot be returned.

How to Start a Return

Step 1

Email info@clawpillbeauty.com with your order number and request a return.

Step 2

Mail your return to:

Claw Pill

2709 N Hayden Island Dr, STE 809231

Portland, OR 97217

United States

All returns must be shipped with a valid tracking number.

Return Shipping

Customers are responsible for all return shipping costs.

Claw Pill does not provide prepaid return labels.

We strongly recommend retaining proof of postage and using a tracked shipping service, as we are not responsible for returns lost or stolen in transit.

Store Credit Processing

Once your return has been received and inspected, please allow 3–7 business days for processing.

Eligible returns will receive store credit for the value of the returned item(s).

You will receive an email confirmation once your return has been approved and processed.

Sale Items

All sale items, discounted products, promotional purchases, and bundles are final sale.

These items are not eligible for returns, exchanges, store credit, or refunds.

Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of delivery.

Email info@clawpillbeauty.com and include:

  • Your full name

  • Order number

  • Photos of the product and packaging

If the product is determined to be defective, Claw Pill may offer a replacement, store credit, or refund for the same item at our discretion.

Need Assistance?

If you have any questions regarding returns, exchanges, shipping, or your order, please contact our Customer Care Team:

info@clawpillbeauty.com

You can also visit our FAQ page for additional information.